Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase. If you need assistance with a return or refund, please contact us before sending any item back.
Contact Us First
To request a return or discuss a refund, contact:
Email: info@mezlanshoesofficial.com
Phone: +44 7956 536094
Please include your order number and a description of the issue.
Return Eligibility
Items must generally be returned in their original condition, unworn and unused, with original packaging and tags where applicable.
Items that are worn, damaged after delivery, altered, or returned without the required original packaging may not qualify for a return.
Certain products may be excluded from returns where permitted by applicable law. Any such exclusions will be communicated where applicable.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photographs showing the issue.
We will review the situation and provide appropriate instructions.
Return Shipping
Return-shipping arrangements and costs may depend on the reason for the return. Customers should contact us before returning an item so that we can provide the appropriate return instructions.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method, subject to applicable payment-provider processing times.
The time for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Exchanges
If an exchange is available for the relevant product, please contact us before sending the item back so we can confirm availability and provide instructions.
Order Cancellation
If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable and may instead need to follow the applicable return procedure.
Questions
For any return or refund questions, contact:
Mezlan Group of Companies
4881 Rivers Ave
N Charleston, SC 29406
United States