Refund & Return Policy

At Mezlan Shoes, we want you to be happy with your purchase. If something is not right, contact our support team before returning an item so we can provide instructions.

Return Window

You may request a return within 30 days of delivery. To be eligible, items must be unworn and unused, in their original condition, and include original packaging and tags where applicable. This policy does not limit any rights you may have under applicable law.

How to Request a Return or Refund

Email info@mezlanshoesofficial.com or call +44 7956 536094. Include your order number and a brief description of the reason for the return. Please wait for return instructions before sending an item back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us with your order number and clear photos of the issue. We will review the issue and advise you on the next steps.

Return Shipping

Return shipping arrangements and costs depend on the reason for the return. Contact us before shipping an item back so we can explain the applicable process.

Refunds

After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. The time it takes for the refund to appear depends on your bank or payment provider.

Exchanges

If an exchange is available for your item, contact us first. We will confirm availability and provide instructions.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has been processed or shipped.

Contact

Mezlan Shoes
4881 Rivers Ave, N Charleston, SC 29406, United States
Email: info@mezlanshoesofficial.com
Phone: +44 7956 536094