Shipping policy

Shipping Policy

At Mezlan Group of Companies, we aim to process and ship orders as efficiently as possible.

Order Processing

Orders are processed after payment has been successfully received and verified.

Processing and preparation times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.

If an order requires additional processing time, we will make reasonable efforts to notify the customer.

Shipping Times

Estimated delivery times depend on the destination, shipping method selected, carrier performance, customs processing, and other circumstances outside our control.

Delivery estimates are not guaranteed delivery dates.

Shipping Charges

Applicable shipping charges, if any, are displayed during checkout before the order is completed. Customers are responsible for reviewing the shipping cost shown at checkout before placing an order.

International Orders, Customs and Duties

For international shipments, customs duties, import taxes, brokerage fees, or other destination-country charges may apply depending on the destination.

Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.

Customs processing may also cause delays beyond the estimated delivery timeframe.

Delivery Delays

Carrier delays, weather, customs processing, incorrect or incomplete delivery information, holidays, service disruptions, and other circumstances outside our reasonable control may affect delivery times.

If your order appears to be delayed, please contact us at info@mezlanshoesofficial.com with your order number so we can assist.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply before the order can be reshipped.

Contact

For shipping questions, contact:

Email: info@mezlanshoesofficial.com
Phone: +44 7956 536094